We'll always endeavour to get your order out the same day, but for next day delivery the cut off is 12pm midday.
From time-to-time stock control issues can arise, if this is the case, we'll get in touch ASAP to explain and help sort a solution. We always go the extra mile for customers in making sure you’re happy and have a great experience with us.
We're a family business run by surfers. Please feel free to get in touch if you ever have any questions about your delivery.
Royal Mail sends automated emails on dispatch of your order. Only the tracked services will provide a valid trackable link to follow. The others will be to notify you of Royal Mail receiving your order.
High value items such as wetsuits, are automatically upgraded to a tracked service.
Surfboards are sent via Parcelforce. Their pickup times can vary. Although we book the items in on receipt of the order. Collection times can vary from 1-3 days. We always get in touch to confirm dispatch if the board has the potential be held in a depot over the weekend. We always recommend to have the board dispatched on the Monday if this is the case, to help minimise risk of damage. Please always feel free to get in touch via email or phone if you have any questions.
*Surfboards are excluded from the Free UK Delivery offer.
Email: Sales@tonnausurf.com Tel: 01239612838